The six pages in this guide
Home introduces the operator, game categories, welcome package and important account checks. Bonus explains the three deposit stages and the conditions to read before accepting. App covers browser access and home-screen shortcuts without claiming a confirmed store release.
Login explains safer account access and recovery routes. Payments covers listed methods and questions about deposits and withdrawals. Sitemap, this page, brings those subjects together so you can choose your next step.
| Page | Main purpose |
|---|---|
| Home | Understand the casino and its known features |
| Bonus | Read the three-stage welcome structure |
| App | Use the mobile browser route |
| Login | Handle access and recovery questions |
| Payments | Check funding and withdrawal considerations |
| Sitemap | Locate the right guide page |
Choose a route by the question you have
If you are new, begin with Home and then read Bonus only if an offer interests you. If you already have an account, Login or Payments is likely to be more useful. The App page is for browser setup, not a download directory.
A London reader comparing options after work can start with the overview and leave registration for another day. None of these pages requires you to make a deposit to understand the essentials.
Find games and events at the casino
The operator’s own navigation includes Lobby, Slots, Live Casino, Originals, New Releases and Shows. VIP Program, Tournaments, Challenges and Promotions point towards offers or events whose individual rules need reading. News provides another place to look for announcements, while Affiliate concerns the referral side of the site.
If a Toronto player is looking for a specific title, the casino’s own catalogue is the place to confirm availability. Our guide names games seen in the lobby, not a guaranteed inventory for every location.
Keep guide links separate from account actions
Our pages cannot change passwords, credit bonuses, process payments or access your casino balance. For those tasks, use the operator’s genuine website and its listed 24/7 live chat support. We may earn commission through affiliate links, which does not make us the account service.
A Dublin reader browsing on a DART journey can use this directory to find instructions, then wait for a private setting before handling account details. Always check the destination before entering personal information.
Use current terms for the final decision
The operator is BlockBets Entertainment Limitada, with offshore Anjouan Gaming Authority licence ALSI-202412013-FI1. Check local law and country restrictions before playing. The Bonus and Payments pages identify unknown requirements rather than inventing them; check the bonus terms in your account for the applicable conditions.
This guide is for 18+ readers. Play responsibly, decide your limits before browsing offers and stop if the activity is no longer comfortable. Finding a page does not oblige you to register or gamble.
Frequently asked questions
Which page should I read first?
Start with Home if you want the broad picture: the operator, its offshore licence, the main game sections and the welcome package structure. Then choose the page that answers your actual question. Bonus is for promotional conditions, Payments is for cashier considerations, App is for mobile browser access and Login is for account entry or recovery. You do not need to read in a fixed order. This directory is intended to save time, not move you through a compulsory registration or deposit sequence.
Does this sitemap list every casino game?
No. It lists the pages of this guide and explains the operator’s main navigation categories. The casino catalogue is separate and should be checked directly for the game you want. Games mentioned in our content were seen in the lobby, but that does not promise permanent availability to every account. Use the operator’s search or category navigation to look for a title, then open its rules before playing. A guide directory cannot confirm the current availability, stakes or settings of an individual table or slot.
Where do I go for a password or withdrawal problem?
Use the Login page for general access guidance and the Payments page for the questions worth preparing about a transaction. Neither page can solve an individual account issue. For that, contact the operator through its genuine website and official live chat. Keep relevant references and explain the problem clearly without sending passwords or wallet recovery phrases. If you reached this guide through a search result, remember that reading an explanation here does not mean you have contacted the casino or opened a support request.
Why are some payment and bonus details not listed?
The known information does not confirm wagering requirements, minimum deposits or withdrawal limits. Supplying plausible numbers would give a misleading impression of certainty, so the relevant pages direct you to the account conditions instead. Read the specific offer and cashier instructions before committing money, and ask the operator about anything unclear. A general guide cannot replace terms tied to your country, payment method or account. It is better to pause for a clear answer than to make a deposit based on an assumed limit.
Are the guide pages the same as the casino sections?
No. Home, Bonus, App, Login, Payments and Sitemap are the six pages in this guide. Lobby, Slots, Live Casino, Originals and the other named sections belong to the casino’s own navigation. The distinction matters because our articles provide explanations while the operator handles account actions and gameplay. Following an affiliate link may take you away from this guide to the casino. Check where you are before entering credentials, accepting an offer or making a payment, and keep the operator’s current terms as your reference.
A request to close the account met a bonus offer
What happened
On a Tuesday morning, Niamh in Cork asked live chat to close her account and exclude her from gambling. She had spent more than she intended during the previous month and wanted a clean break. The agent asked why, then offered a bonus and suggested she might feel differently after a few days. Niamh repeated that she did not want promotions or access, but the chat continued discussing the offer.
Niamh saved the transcript and sent a follow-up through the account’s contact form, asking for account closure and no marketing messages. She did not accept the bonus or make another deposit. She wanted confirmation that the restriction was active, but the website still let her sign in the next day. That left her unsure whether her request had been recorded or whether she needed to say something more specific.
My view step by step
- I would stop discussing bonuses and state clearly in writing that I am requesting self-exclusion, not a temporary break or a promotion. I would include the account email and ask the operator to confirm receipt without placing sensitive details in an open chat.
- I would ask support to explain the available exclusion options, duration and whether access to deposits, play and marketing will be blocked. I would request a ticket number and keep a screenshot or transcript of the exact request.
- I would not accept a bonus, deposit or continue playing while waiting for confirmation. If I felt at risk of gambling again, I would use any immediate account tools available and contact a trusted person or local support service.
- If the operator asks a question needed to process the request, I would answer briefly, but I would repeat that I do not want a retention offer. I would ask for written confirmation when the restriction and marketing preference are applied.
- If I can still access the account after the response timeframe support gives, I would follow up on the original ticket and ask for escalation to the responsible team. I would keep the timeline and avoid opening another account to get around a restriction.
- If the casino does not act on the request through its complaints process, I would document the messages and check the Anjouan licence complaint route. For immediate help with gambling harm, I would also contact a suitable local support service rather than wait on a complaint.
The player
Niamh was clear, declined the bonus and created a written record. Those were important choices. She should not have to negotiate for an offer after asking to stop, and the continued ability to sign in reasonably left her uncertain. Her next step is to repeat the request in explicit self-exclusion terms and seek confirmation, not to test the account by playing.
The casino
A casino may need to clarify whether a player wants account closure, a timeout or self-exclusion, because those options can work differently. Offering a bonus after a clear request to stop is inappropriate and can undermine the purpose of a protective measure. The operator should route the request promptly, explain the process and confirm what access and marketing restrictions are in effect.
Who is right
Niamh is right to expect her request to be taken seriously, especially after she repeated that she wanted no promotion and no access. The casino can ask a necessary clarification, but a retention bonus is not an appropriate response to a clear self-exclusion request. I would expect an acknowledgment, prompt handling and written confirmation of the restriction.
How not to end up here
- Use the words self-exclusion if you want a protective gambling restriction, and state the requested duration if the option asks.
- Send the request through an official channel and keep the message, timestamp and ticket reference.
- Do not accept a retention bonus or continue playing while a request to stop is being processed.
- Ask support to confirm both the account restriction and whether marketing messages have been stopped.
- If you need immediate help, contact a trusted person or local gambling support service as well as the casino.
This is a typical scenario based on public player complaints, with names and numbers changed.
I’m Nadine Visser, a Dutch former top athlete in hurdles, sports fan and critical casino reviewer. I read terms and test cashier flows before writing. I write on nadine-visser.site.
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